Vridhi Help.

Check your connection, then reopen the page. Check your chosen markets in Settings and make sure your plan includes the pair. If it still fails, send the pair name and timeframe to support.

Locked pairs are outside your plan or your chosen markets. Open Plans to compare access, or change your market picks in Settings (picks can be changed once every 7 days on the same plan).

Pick a smaller timeframe or a shorter range, then reload. Very new listings and closed markets have less history. Report the pair, timeframe and range if it stays empty.

Stay signed in while drawing; drawings and settings are saved to your account per pair. Refresh after a moment. If they disappear, tell us the pair and timeframe.

Indian stock markets trade Monday–Friday, 9:15am–3:30pm IST. Outside these hours the chart shows the last close. Crypto trades all day.

Use password recovery from Sign in, or email verification from the passcode screen. Never share your password, email code, authenticator code or passcode with support.

Check spam and promotions folders, wait one minute, then request a new code. Make sure the email address is spelled correctly.

Use one of your saved recovery codes to sign in, then turn off and set up the authenticator again in Settings → Security.

Open Settings → Profile. Some identity details are locked for safety; contact support with the change you need.

Open Settings and choose Delete account. Deletion is scheduled and can be cancelled by signing in before the date shown.

Check your payment status and official Razorpay invoice in your account. A cancelled renewal does not remove paid access before expiry. Send the payment ID if a successful payment has not updated your plan. Never share card details or an OTP.

Most payments confirm within a few minutes. Refresh the Plans page. If it has not updated after 30 minutes, send the Razorpay payment ID (starts with pay_) to support.

Downgrades are scheduled and take effect when your current plan expires. Cancelling autopay stops future charges only; your paid access continues until expiry. Payments are non-refundable.

Open Invoices from your account menu to download the official Razorpay invoice for each payment.

Earnings are added only after a successful payment by someone you invited. Cash-outs need at least ₹500 and a correctly re-entered UPI ID; they are paid manually by our team.

Check your remaining AI credits and connection. Failed requests can be refunded once; report the time of the failed request if your balance did not update. AI research is educational, not investment advice.

Network interruptions can cut a reply. A failed answer refunds its credit automatically. Ask again, or start a new chat if the same chat keeps failing.

Open Credits to buy a top-up. Credits are added after the payment succeeds and appear on your invoice list.

Allow notifications in your browser or phone app settings. Sign in and complete your passcode and account setup. Include your device type and alert time when reporting missing notifications.

Price alerts are checked every minute and chart alerts on completed candles of the timeframe you chose. Check the alert is active on the Alerts page and your plan limit is not reached.

Set the ring duration when creating an alert. Make sure your phone is not on silent and the browser tab or app is allowed to play sound.

Open the Download page for the Android app, or use your browser's Add to Home Screen option.

Close and reopen the app, check your internet, and update to the latest version. Clearing the browser cache can help on the website.

For safety, new installs and new devices need a fresh sign-in. You can review and remove devices in Settings → Security.